Frequently asked questions

Frequently asked questions

Searching for a retirement home: Where to begin? +

Numerous criteria must be taken into account when searching for a retirement home and the process is complicated: all aspects should be considered… and nothing forgotten. Visavie offers free, comprehensive support based on a 4 step process. To find out more, please contact Visavie. Remember, you are under no obligation.

For more information, visit “Choosing your retirement home” or contact one of our senior housing specialists.

How much time should I allow to find a retirement home? +

Most people spend about 137 hours searching for a retirement home. They have to study the market, obtain information about the retirement homes that might be suitable, visit them, complete administrative procedures and make their final choice. Visavie offers you a simple and efficient process, helping you through all the necessary steps.

For more information, visit “Finding a retirement home” or contact one of our senior housing specialists.

What are your selection criteria for choosing a retirement home? +

Visavie housing counsellors evaluate retirement homes based on the following criteria:
  • Reputation of the establishment
  • Quality of the staff
  • Quality of the location and proximity to services, shops and leisure activities
  • Condition of the building, cleanliness of the premises and of the apartments
  • Safety and security
  • Tranquility / entertainment
  • Variety and quality of the food
  • Flexibility of mealtimes
  • Medical and hygiene care
  • Variety of services
  • Price
Retirement homes are then recommended based on the needs and criteria of each client.

For more information, visit “Choosing your retirement home” or contact one of our senior housing specialists.

How can I be certain of the quality of the recommended retirement homes? +

Our housing counsellors visit and evaluate partner retirement homes regularly. We can therefore reassure you about the cleanliness, safety of the premises, as well as the quality of the services and medical or hygiene care provided.

For more information, visit “Choosing your retirement home” or contact one of our senior housing specialists.

What type of housing do you recommend? +

VWill it be a retirement home with or without services, a nursing home, a residential and long-term care facility, an apartment or a retirement complex? Visavie housing counsellors will help you better understand these terms and, most importantly, suggest the best option for your needs.

For more information, visit “Type of retirement homes” or contact one of our senior housing specialists.

What are the government resources available to me? +

There are many tax deduction programs, but they are often subject to change. Visavie housing counsellors always have the latest information about these programs and can answer your questions as they come up.

For more information, visit “Helpful links” or contact one of our senior housing specialists.

Who are our services for? +

Our services are intended for anyone needing help finding a retirement home, for themselves, a relative, or a friend. We also handle requests from companies wishing to help their employees in this type of situation.

For more information, visit “Our services” or contact one of our senior housing specialists.

What services do you offer? +

Visavie offers consulting and support services during the whole process of choosing a retirement home. This includes evaluating your needs, selecting suitable retirement homes, visiting the selected locations and helping you make the best choice. We can even recommend resources for everything concerning your move.

Visavie can also help in case of an emergency relocation, act as a mediator in a situations of family conflict, or recommend you to our in-home care and services. Visavie housing counsellors are available free of charge to help you, as an employer or human resources director, face a situation where one of your employees has to take care of a semi-independent relative; this may mean they are often forced to take time off work, and their level of efficiency may be affected

For more information, visit “Our services” or contact one of our senior housing specialists.

Your services are free, but are there any hidden fees? +

All our services are free and no other fees apply, unless you require additional or on-demand services. The cost of services related to the search for your future retirement home is covered by the Ontario and Quebec network of private retirement homes.

For more information, visit “Choosing your retirement home” or contact one of our senior housing specialists.

What does a consultation involve? +

Following your initial call, during which we gather some information about your requirements, a Visavie housing counsellor will visit you, free of charge and with no obligation on your part, to recommend retirement homes matching your criteria. Further meetings and follow-ups are included. For full details, please refer to the page describing our consultation services.

For more information, visit “Choosing your retirement home” or contact one of our senior housing specialists.

Why use a housing consultant? +

Choosing a new home at a turning point in your life requires careful consideration to ensure you make the right decision. For the same reasons you would consult an expert about your insurance needs or personal finances, turning to a housing counsellor gives you a global and objective opinion about the different possibilities available to you.

Visavie housing counsellors are there to help people think seriously, not only about their short-term needs, but also their long-term requirements.

For more information, visit “Why choose Visavie” or contact one of our senior housing specialists.

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