My Mom was put in touch with as she was embarking on a huge transition in her life – a critically necessary move to a retirement home. This was in tandem with the sale of her home she had lived in the past 16 years.
My first discussion with Terry was by phone and it was actually Terry’s real estate contact that became my Mom’s real estate agent that was successful in selling my Mom’s home very quickly. Terry, my Mom and I worked and communicated together over the course of a few weeks in what was a very stressful time for both my Mom and I. There was an abundant amount of anxiety, fear and doubt with my Mom but I can say to you that Terry handled the situation with the utmost level of professionalism, sincere care, patience and a reassuring and calm demeanour. My Mom recently settled in for good at an appropriate home in Ottawa.
Terry clearly went above and beyond her job description throughout this process. This included after hours telephone and text messages from me, transportation of my Mom and her walker, lengthy telephone calls with my Mom, touring retirement home facilities…and solving a crisis ( or two) along the way. Terry was excellent with my Mom throughout this time. Patient, understanding, caring and exemplifying tremendous empathy are words that come to mind for me describing Terry helping both my Mom and I.
It is without hesitation I say Theresa Black-Watson is very passionate about her work, a very caring and committed individual to her clients, and obviously a tremendous asset to
I would recommend Terry in a second to anyone I would encounter in the future in need of a housing counsellor for seniors.
– Brian, Ottawa
About Theresa Black-Watson
Since 2013, Terry has collaborated in the development of Visavie in Ottawa and has had the privilege of helping some 330 families in choosing the “right fit” in retirement community living.
Terry has worked in the field of gerontology for over 15 years. Her education includes an Honours in Recreation and Leisure Services, Long-Term Care Rehabilitation Assistant as well as Bereavement Facilitator. Prior to joining Visavie, Terry worked at Rural Ottawa South Support Services (ROSSS) in Communications and Outreach Development. She is an active member of her community and volunteers on the Ottawa Elder Abuse Response Committee, the Governing Board at Cornerstone Wesleyan Church and at ROSSS.