Terry clearly went above and beyond her job description throughout this process. This included after hours telephone and text messages from me, transportation of my Mom and her walker, lengthy telephone calls with my Mom, touring retirement home facilities...and solving a crisis ( or two) along the way. Terry was excellent with my Mom throughout this time. Patient, understanding, caring and exemplifying tremendous empathy are words that come to mind for me describing Terry helping both my Mom and I.
"We were experiencing difficulty trying to find a retirement home for my very particular mother."
This Saturday my mother is moving into a retirement home that she is looking forward to and she credits Heather for finding and negotiating a great deal for her. She told me she preferred dealing with Heather rather than family and was very happy that Heather was her representative. I can't say enough about Heather and her efforts to ensure my mother was happy. She worked long and hard for my mother all the while keeping in touch with my large family.
"You convinced my mom to consider moving into a retirement home"
I would like to thank Visavie and especially Miss. Linda Caron. It is with empathy and professionalism that you have convinced my mother that it was maybe time to consider a retirement community. Also, you made the transition very easy for my mother by finding a residence that satisfied her every need. I will not hesitate to recommend your services. My mother is now happy in the new residence.
*This testimonial was initially received in French