Senior housing counsellors
A proverb that describes me“We take care of the future best by taking care of the present now.” — Jon Kabat-Zinn
What sets Lucie Mongrain apart as a senior housing counsellor at Visavie?
Driven by a desire to assist and advise people, I have worked in the health and social services network for close to 40 years. My extensive background has taught me that each story and experience is unique, and that there are as many possible solutions as there are people seeking my assistance.
As I visit more and more retirement homes and connect with the people who work there, I also have the opportunity to meet seniors who’ve chosen to call these residences home, and to see them smiling. They’ve found a place where they feel safe and a renewed passion for life. Their health has improved. They take part in activities, visit their families and develop lasting friendships. Some residents even continue to be active members of the community. It is always rewarding to hear how reassured families are to see their loved ones flourishing.
The individuals and families I provide support to are all unique.
My goal is to give them my full attention. I am driven by the satisfaction I see when I’ve helped them find what they are looking for: a way to take full advantage of the years ahead.
For me, Visavie is
A professional, dynamic and highly qualified team that I am proud to be a part of.
Since 1988, Visavie has been Quebec’s top service provider for those seeking guidance and solutions tailored to their needs, at no cost. We strive to improve quality of life, whether it be in a retirement home, a care or convalescence setting, or assistance at home.
Visavie comprises a rich network of partners, collaborators, retirement homes and advisors, all of whom I can count on in my daily work.
In my opinion, the ideal advisor
She ensures that the person who has reached out for support feels valued and involved in the process of improving their day-to-day life, whether this means finding ways to remain at home or transitioning to a secure residence that meets their specific needs.
A great advisor is also someone who quickly inspires confidence and is focused on the client’s needs, worries and expectations. She establishes an open line of communication, provides clarity and coordinates a smooth transition every step of the way.
An advisor’s main purpose is to transform wants and needs into a concrete, accessible and achievable reality.
The key to my success
The key to my success lies in my personal values: authenticity, respect, cooperation, integrity and professionalism.
Finding the perfect residence means listening, readily taking on my clients’ needs, getting a full grasp on their situation, needs, preferences and interests, and respecting their budget.
*I am at my best serving customers in French.