Hello,
I am writing to let you know about our experience with your company but more specifically with the exceptional service we had with Mrs. Lina Ali.
My husband’s father was at a stage in his life where he had to move for his own good, following some difficult experiences in recent years.
We called on Visavie, who was advised by a nurse who was following Maurice, to find THE perfect home for him.
By her description and the bright eyes in her picture, our choice was Lina.
What a gem this woman💖. From our very first contact, she made us feel very comfortable and responsive. Asking multiple questions about his tastes and personality, she was able to quickly find the residence that would make him happy to live there: THE AUBADE RESIDENCE. When we visited it, it was love at first sight for all of us: a beautiful, clean and well-maintained apartment, with hobbies and activities that matched his tastes exactly, and +++.
Lina is a very caring woman, she guided us and helped us a lot in the whole process from A to Z. She helped us with the whole process from A to Z, from nice conversations to check up on us, to accompanying us with the signing of the lease, down to the smallest details. She saw to everything 😀 Her dedication is exceptional, she was always available to answer all our questions and made the necessary steps to have the answers. This wonderful woman has a huge heart and is very engaging. 🤗 I highly recommend her to everyone!!!A big BRAVO and THANK YOU to Vis a Vie, for allowing people, families to help and support them to find the right home for our loved ones.
Again THANKS A THOUSAND to you and to our dear Lina! 😍
Have a lovely day,— Sophie L. (17/09/21)
Hello,
We would like to tell you what a great service we received and how precious Karine’s help was for us.
My husband will be signing the lease today at the Résidence L’Artisan in St-Eustache for his mother who, unfortunately, went from a 4 to an 8 on the SMAF evaluation in a few months.
We had to find a residence adapted to her new needs very quickly and all this would not have been possible without the experience and knowledge of Karine Gauthier.
From the beginning she not only supported us professionally but also morally in order to find the best place for my mother-in-law.
She accompanied us in all the necessary and sometimes difficult steps. She was available and reassuring at every step.
She knows her job very well, which is all about the human side.We are very grateful to Visavie for offering such a service and of course to Karine.
Thank you for everything.
— Josette and Normand (10/09/21)
Dear Ladies,
I would like to express my gratitude for the success in the search for an apartment that suits my situation.
You knew how to reassure me and you showed a professionalism and an implication in this research which calmed me.
I would like to thank you for all your work and I will not fail to recommend your professional qualities to my friends and family,
I wish you, Janique Duguay and Josée Reid, a good continuation and a lot of success in your next research.
— Lise L. (03/09/21)
Dear Lina,
It is a privilege to meet someone like you. A woman of heart first, a business woman, a charming and endearing woman, you bring out the best in us.
Thank you for your listening skills, your professionalism, your optimism. I am so happy to be living in Elogia. You predicted it from the first meeting and you were right.
I give you a big hug and we will definitely meet again. I will recommend you as soon as I get a chance.
— Madeleine R. (27/08/21)
Hello,
I would like to thank Mrs. Sylvie Piacente for the services rendered so that my 90 year old mother could have a residence adapted to her needs.
Ms. Piacente worked very hard to find a residence in a very short time. She really met all our expectations.
My mother is now at Domaine des Forges in Ste-Rose, Laval. The food is excellent. She is very well. She has been there since July 12.
I hope that this message will reach the person concerned and I wish her to continue to render these so precious services, which for us is of major use.
Thank you again.
— Nicole A (19/08/21)
Mariette called us to tell us about her great experience with our advisor Kim Kendall. Completely satisfied with the new home our counsellor selected for her, Mariette also mentioned that Kim was very supportive of her and that the service provided was exceptional.
Here are some words from Mariette about her new home:
“I got out of hell and got into heaven! I open my patio door three steps and I’m in the spa and pool next door! My home is so big I walk a lot and it’s brand new. Thank God, I never thought I would end my days here at Les Bâtisseurs residence in Trois-Rivières West.”
— Mariette G (13/08/21)
Hello,
I am writing to let you know of the exceptional service we received from Sylvie in our need for information and exploration of an appropriate and relevant residence for our mother.
The situation was unique in some ways. Sylvie was extremely attentive to our needs and spent a lot of time talking mainly with the manager but also with the caregiver. She also carefully explored possible solutions and came to a consensus with everyone that the best thing to do was perhaps…to do nothing!
Obviously, Sylvie Piacente is very professional and thinks only, first and foremost, of the well-being of the recipient before anything else.
We thank her greatly for her precious time, her support and her judicious advice. Not only will we return to her if the situation deteriorates but I have already given her as a reference to people around me.
Once again a big thank you!
— Mario P (06/08/21)
Hello Marie-Josée,
First of all, I would like to personally thank you for all the work you have done in the preparation and transfer of information so far. My mother, Cindy and I are very happy with the way things have gone. This was all a bit of a blank slate for us. So your help has been so valuable. A huge thank you!
After our 3 visits yesterday to the different Residences, we went to discuss all of this with my mother and she felt very reassured by everything we told her. We showed her the different pictures taken at the 3 locations and discussed the different options for each. Our choice was Residence Ste-Rose in Laval. The new look of the facility and the freedom the residents have inside made the difference. The fact that it was easy for my mother to get there using St-Martin and Industrial Boulevards also helped. The other two residences were good choices as well, but Residence Ste-Rose clearly stood out for us.
Thanks again for everything! 😊
— Nicolas R (30/07/21)
Hello Marie,
Although I am late in doing this, I want to thank you so much for easing my mother’s difficult transition to a residence with services. Please know that we appreciate the fact that you have been attentive and patient with all of us.
Our mom seems to be very satisfied and happy at the Anjou-sur-le-lac residence. The CLSC is providing services that comfort her.
Once again, thank you very much!
— Angiola Annunzii, Béatrice et Marie Louise Danese (23/07/21)
A very professional team, a human contact and kindness every day. The caregiver who takes care of my dad is very well trained and kind. It is difficult to get up or to do everyday things. But she helps him with a lot of patience and kindness. She always listens to his needs and is very reactive to our remarks and present whatever the difficulty is. Thank you a thousand times!
— Sarah C. (30/06/21)
I would like to thank you for all the support you have given us and for the precious advice you have given us throughout our process. Without your intervention, we would not have been able to find the right place and formula for our parents. You have been attentive to our needs, which have evolved over the past few months, and my sisters and I are sincerely grateful for that. Thank you also for your availability and for your human warmth. You knew how to reassure us in moments of doubt. We are convinced that Les Richeloises is the right choice and that my parents will find peace and security in a pleasant and inspiring place. If you need additional information, please do not hesitate to contact me. Good luck! Sincerely,
— Mimi C. (30/06/21)
After several disappointing experiences, we appreciated Visavie’s responsiveness and professionalism.
This allowed us to find a perfect and quick solution to help our mother at her home in March 2021. Amélie was very appreciated by our mother, which was not a easy task.
It allowed her to re-socialize as she had been alone for years and she was happy to be able to converse during her dinner. For us, it was also reassuring!
Once again, a big thank you to the team and the people in charge of Visavie.
— Antoinette T.(06/30/21)
Hello,
I would like to express my gratitude and satisfaction for the services rendered by Mrs. Marie-Hélène Laplante over the past few weeks. My father having been hospitalized on May 3rd and having been certified as non-autonomous by the hospital doctor, we had to take steps to relocate him to a private residence in a care unit with 24/7 assistance from nursing staff and attendants. In addition, my mother was autonomous but wanted to be relocated near my father in an apartment for autonomous people, so we had to find a residence that would allow them to be grouped together in the same building complex.
Marie-Hélène was an excellent counsellor who demonstrated many of the qualities required for this type of work: excellent listening skills, a great deal of empathy, great availability (during the day and evening, on weekdays and even on weekends), great knowledge of the existing residences in the Trois-Rivières area, coordination of reservations for visits, an effective interface with the people in charge of the residences to obtain answers to our questions, and excellent support from the beginning to the end of the search process until the signing of the leases for my two parents at Terrasses Dominicaines.
Aware of our priority to act quickly, she proved to be an outstanding partner in the mission we had given ourselves.On behalf of my brother and my parents, I would like to thank Marie-Hélène for her assistance and all the steps she took on our behalf.
We will always be happy to recommend Visavie in general and Marie-Hélène in particular to our families and friends who would like assistance in finding a residence adapted to their needs.Best regards,
— Daniel D. (06/25/21)
Hello,
I would like to express my gratitude and satisfaction for the services rendered by Mrs. Marie-Hélène Laplante over the past few weeks. My father having been hospitalized on May 3rd and having been certified as non-autonomous by the hospital doctor, we had to take steps to relocate him to a private residence in a care unit with 24/7 assistance from nursing staff and attendants. In addition, my mother was autonomous but wanted to be relocated near my father in an apartment for autonomous people, so we had to find a residence that would allow them to be grouped together in the same building complex.
Marie-Hélène was an excellent counsellor who demonstrated many of the qualities required for this type of work: excellent listening skills, a great deal of empathy, great availability (during the day and evening, on weekdays and even on weekends), great knowledge of the existing residences in the Trois-Rivières area, coordination of reservations for visits, an effective interface with the people in charge of the residences to obtain answers to our questions, and excellent support from the beginning to the end of the search process until the signing of the leases for my two parents at Terrasses Dominicaines.
Aware of our priority to act quickly, she proved to be an outstanding partner in the mission we had given ourselves.On behalf of my brother and my parents, I would like to thank Marie-Hélène for her assistance and all the steps she took on our behalf.
We will always be happy to recommend Visavie in general and Marie-Hélène in particular to our families and friends who would like assistance in finding a residence adapted to their needs.Best regards,
— Daniel D. (06/25/21)
Hello Mr. Sirois,
I would like to take a few minutes to tell you how much of a difference Ms. Josée Reid made in the relocation file of my mother, Diane B. My mother was hospitalized from December 30th to May 4th. A long hospitalization with many changes in the various diagnoses led Ms. Reid to review my mother’s needs more than once and to find a place for her that suited her needs, her age (my mother is 69) and her financial means. Ms. Reid is very professional and truly cares about her clients’ needs. In this difficult time of the pandemic, this support was more than welcome.
Today, my mother is happy. She is making friends in her new living environment, at the Terrebonne Selection, and is regaining some of her independence. Nothing but positive things! This is why I am taking my hat off to Mrs. Reid today for the quality of her service and for her concern for the well-being of people.
Bravo to Visavie and above all, a big thank you to Mrs. Reid!
— Geneviève L. (06/18/21)
Hello,
I am writing to thank you very sincerely for the help you have given us through Mrs. Lise Dupuis. I don’t know what we would have done without her. From the moment she contacted me (I had left a message, a friend having told me about your services), she was on our case 24 hours a day, working tirelessly to understand our situation and find a residence.
Our case was complicated as my parents were in NB and had to move near Ste Julie, and on top of that, my father’s health had been significantly affected, and it was very difficult to get the facts. In less than two weeks, she found us a residence where my parents are very comfortable.
I have nothing but compliments and sincere thanks!
Thank you !!!!— Nicole T. (06/11/21)
My aging parents were ready for the next phase of their lives – selling their home and moving into a retirement residence.
Mariette accompanied us throughout the whole process. She met my parents (online during COVID) to get an appreciation of their needs/wants, researched and identified residences that met these needs/wants and organized onsite visits for us (where possible).
Understandably, this has also been a stressful journey for my parents – letting go of everything that is familiar to them to move towards the unknown – second guessing themselves (were they making the right decision?). Even when my parents were wavering there was never any pressure on Mariette’s part. Rather she followed my parents’ lead. Their well-being was more important to her than the outcome. She was always patient and reassuring.
I spoke with my parents today. They had just gotten the keys to their new apartment in the retirement residence and are so very excited about this new beginning in their lives.
Thank you Mariette for the positive experience. You have been a true blessing. It’s been a joy having you by our side knowing that you had our back.
— Helene H. (06/04/21)
Hello Marie-Josée,
Thank you so much for the help, support and dedication you have shown to us. You may not know how it feels to know you are there when we do our research.
Keep up the good work, keep your human approach. I can’t be the only one who is grateful to have you in her life!
Thank you for everything.
— Anne (05/28/21)
Hello Karine! I just spoke with my dad and my grandmother moved, everything went really well. It is a great relief for everyone and especially for my dad who can look ahead and take care of him. I want to thank you for your help and your support, you made all the difference in this process. You are truly an exceptional, human and dedicated person ❤️ Thank you for everything!
— Catherine V. (05/21/21)
Hello,
I work as an intervention counsellor in social housing, and Lina was an extremely valuable asset to have in the search for a retirement home for one of my clients.
The normally stressful process of sorting through potential residences was a breeze with Lina guiding us through every step of the way. Her kind and caring attitude towards us really made us feel like she was wanting the best for my client, and put us both at ease.
I have a high regard for her and her work, and would recommend her to anyone who similarly is looking in to finding a retirement home.
Best regards,
Marisa S.— Marisa S. (05/14/21)
Hello Mr Sirois,
I just wanted to thank you again for accommodating us so quickly with the day changes for my mother. We really appreciate the great service Visavie is providing my mother, and we are especially thankful for Karla. I cannot express how much relief it gives us to know that my mother is so well taken care of and what a great and reliable company Visavie is.
I would definitely recommend your services to anyone looking for home care for their loved ones. Once again thank you so much for everything.
— Franca E. (05/07/21)